The relationship between goal setting, priority identification, and service delivery in Bujumbura City Local Government. A cross-sectional study.

Abstract

Background

Effective decentralized governance requires clear goals, participatory planning, and accurate prioritization of community needs; however, many local governments continue to experience service delivery gaps due to weak planning processes. This study examines the relationship between goal setting, priority identification, and service delivery within Bujumbura City Local Government.

Methodology

A descriptive cross-sectional design was employed, utilizing both quantitative and qualitative methods. A sample of 119 respondents-including civil servants, political leaders, elders, and citizens-participated. Quantitative data were collected through structured questionnaires and analyzed using descriptive statistics, correlation, and regression analysis. Qualitative data were gathered through guided interviews and analyzed through content categorization and thematic interpretation.

Results

Most respondents were adults in active service (mean age 3.47), predominantly male (68%). Correlation analysis indicated a moderate, significant relationship between goal setting and service delivery (r = .415, p = .000). Regression results confirmed that strengthening goal setting predicts a 41.3% improvement in service delivery. Identification of priorities showed a weaker yet significant positive relationship with service delivery (r = .250, p = .006), predicting a 26.4% improvement. Qualitative findings reinforced these results, revealing limited community participation, infrequent parish planning meetings, and civil servants’ influence on priority-setting.

Conclusion

Goal setting and priority identification significantly influence service delivery; however, both processes are inadequately implemented. Strengthening stakeholder involvement, improving communication, and adhering to planning guidelines are essential.

Recommendations 

There is a need for regular community planning meetings, clearer communication of mission statements and goals, improved transparency, and reduced political interference.